There is an old axiom in computing, called garbage in garbage out. Basically it boils down to if you put garbage data into your system, don’t expect anything useful to come out.
Some garbage data is pretty easy to spot, for example “Mr Jqwdgsg” is probably not going to be a real name, but selecting the suburb of Wanniassa in Perth might be a little harder to detect at a glance. Pro tip, at the time of writing this, there is no suburb of Wanniassa in the city of Perth WA. Continue reading
Here is an interesting if not slightly morbid thought, what would happen to your company if one of its key people was hit by a bus tomorrow? Continue reading
In what could be a frankly stark admission by Google, the tech giant has admitted it uses an automated process to “read” over all emails it receives for the purposes of targeted advertising, and that users should have no expectation of privacy. Continue reading
So hands up if you read over those End User License Agreements also known as EULA’s? I’m going to take a guess that most of you did not put your hand up. Well you may have really just signed your soul over to a company. Continue reading
We’re coming up to 10 years since the Spam Act was introduced in Australia. So far the maximum penalty has been $4.5 million against a company, with the director personally hit with a further $1 million in fines. Whilst this has been the largest penalty handed out, there have been numerous other companies which have needed to pay penalties in the tens of thousands range because of these laws. Continue reading
Last Monday I posted about busting some security myths. Well as part of that post I mentioned that security could be considered in terms of the cost of not implementing it rather than the cost of implementation.
As much as anything else, implementing good security should be seen in the same light as purchasing a good insurance policy. It’s something you purchase and hope that you never need to use.
No doubt at one stage or another, you’ve experienced problems caused by your company having multiple database systems in place which store similar data, and yet none of the databases talk to each other.
This can either become very frustrating for customers who call up, and find that the records you have on them are incorrect because the customer service rep has looked in the wrong database, and it can become time consuming and expensive because your employees have to do triple the data entry work to make sure the same data is in all systems. Continue reading
Each day you make strategic decisions based entirely on the variety of reports which you have received from your database systems. What if I told you those reports where wrong? Was your decision to increase the supply of Blue Widgets to Sydney a good one? Did you really just make 300 sales in that market?
Whilst you can provide staff training on using the system appropriately, that will only go so far if the reporting tools are not up to scratch. Continue reading
OK everybody, time to vent. What do you hate about the software you are forced to use at work? If you could change something about the systems you use on a daily basis, what would it be? Continue reading
Over the next couple of weeks I’ll be discussing workflow systems, including the sort of things that you can get a workflow system to do to streamline your business.
Part 1 – What is workflow?
For anyone who has worked in a larger office, you’re probably all too familiar with workflow, even if you call it by another name.
Workflow is simply completing a job by assigning it from team A, to person B, to team C, each doing their part towards getting the job completed. Usually the knowledge of where things need to go within an organisation is considered company knowledge and is either written up in a formal training manual, or more likely simply passed on between staff members when the need arises. Continue reading