Surviving that OMG moment

Well you’ve really put your foot in it this time, you’ve just accidentally deleted the record of your most valuable client. Panic sets in as you work out how to explain that massive multi-million dollar hole in the budget where that client’s revenue used to be. The CEO is not going to be happy about this. Continue reading

Does reporting match reality?

graph-paper-magnifyingglassEach day you make strategic decisions based entirely on the variety of reports which you have received from your database systems. What if I told you those reports where wrong? Was your decision to increase the supply of Blue Widgets to Sydney a good one? Did you really just make 300 sales in that market?

Whilst you can provide staff training on using the system appropriately, that will only go so far if the reporting tools are not up to scratch. Continue reading